The title is addressed to our wireless operators. We are worlds 2nd largest mobile market. An operator can reach or can be a medium to reach millions of people. And most of the operators are in this space since the beginning. Even after so much time, it seems the operators do not have proper systems in place.
Todays Mumbai Mirror carries a story where one Biggie operator (Airtel) pushed SMS's which were links to semi nude models. This was opened by childern in the age group 10-14. This service was not even subscribed to. Mostly in these cases the response got from the customer service is "Sorry". The man has lodged a complaint with the police.
It seems like some of the operators are just after increasing their customer base. Rest everything is of no priority. The customer service is awful. Telemarketing calls, worse.
I've changed 3 operators till now. The first one was TataIndicom. Great service. Changed because I was limited to their cell phones and wanted to use newer ones.
Then Airtel. The worst operator experience for me as well as my dad. Can you believe they charged me Rs 2700 for GPRS usage. At that time (almost 2 yrs back), I usually surfed a few sites on my Nokia 6630. Any broadband provider would have given me their best plan for Rs 2700/month . I didn't pay the bill, made a lot of calls to the customer care and even went to Airtel Gallery 3 times and they said thats the way it is and nothing can be done. Phone got disconnected for non payment of bill and after a few months their legal notices started coming in. CRAP.
By that time I shifted to BPL Mobile. Great service. No issues. The best part is they have very good customer service.
My dad was on Airtel prepaid till a few months ago, all of a sudden started getting cricket updates. For every update they cut Rs 3. Calling them didn't help. The Sms's just kept coming. Shifted to BPL.
Don't know much about other operators. But my message to Airtel is , instead of spending crores of money in Ad's and TV shows why not improve your systems and your customer service. Remember "With great powers come great responsibilities".
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2 comments:
Well I had same experience with Vodaphone prepaid card in noida. They charged 700INR for 2hrs usage of GPRS and then they disconnected service. I tried to ask details about download in order to justify bill of 700INR, but call-center guys were unable to provide details. For a month, service was disconnected and they took 200INR as deposit for 1 month GPRS service. I argued with head of Vodaphnoe gallery in Noida [near CSM mall] and I showed all the complaints made by me during the 1 month. After lot of talks, 3days visit and threatennig them that I would go in consumer court, they gave me 200INR but no details about total downloads and hence justification for bill of 700INR.
The networks here in India have never been very GPRS friendly to be honest.Their tariffs for gprs usage are ridiculously expensive.
I switched from Airtel to Vodafone a couple years ago when vodafone had a temporary "pay 99rs a month and surf away on your gprs phone" plan. Still with it.They're okay but i still only use their gprs plan lightly because now they charge about 10p/10kb here.
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